Thank you for shopping at SMARTTA.
At SMARTTA, customer satisfaction is one of the most important aspects of our business and we hope you to be 100% satisfied with your purchase.
But if by any chance that you’re not satisfied with our products, we are happy to provide the following service for best solutions.
Any items being opened and used, without original package, will not be accepted for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
We're happy to accept unopened and unused returns for up to 30 days from the date your package is received.
Emailus at [email protected] and explain reason for return. We’d love to know where things went wrong or how we can improve our work.
Our customer support team will determine the eligibility for refunds or replacementand arrange return details for you.
You must return the goods ASAP,within 30 days from the date you receive return instruction given by our customer support team. Otherwise, your return will not be accepted or we will charge you full price for the replacement.
- Returning packages without prior approval will be halted or delayed. So please check with us first.
- Usually we do not accept return parcels marked as “Freight to Collect”.
- If there is any free gift or other accessories in the original package, all of these must be sent back together for the return and refund process. If the free gift or accessories are not returned, the relevant charges will be deducted from the total refund amount.
Only after the item is received and inspected by our warehouse, the refund/replacement can be processed; and who bears the shipping charges is decided by where the return responsibility lies.
We will issue you a full refund including the original shipping charges, or we will send you a replacement for free. As for the shipping fee to send it back, we are also willing to incur the cost within reasonable limits (please confirm with us first before you send back the item).
a partial refund deducting the original shipping charges, or we will send you a replacement but you will need to incur the reshipping charges. As for the shipping fee to send it back, you are also fully responsible for paying it.
Refunds are applied back to the payment method used for the original purchase or by Paypal.
And you will be notified via email with the details of the refund.
- Transfer charges or bank fees are not included in any refund. If any transfer charges or bank fees are incurred, that would be borne by customer.
- We will process a refund in 3-5 business days only after the item is received and inspected by our warehouse.
If you received a damaged product in your order(Damaged on Arrival), please notify us immediately at [email protected] for assistance.
No return or replacement is allowed in any of the following circumstances.
- Any items purchased from non-official/unauthorized websites or stores or private persons will not be accepted for returns.
- Any items specifically marked as “Final Sale” and “As Is” on the product page will not be accepted for returns.
- Any items ordered on special request or customized will not be accepted for returns.